Availability & Service Area
Curaleaf offers delivery across Miami‑Dade County from their South Beach dispensary. Orders must meet a $50 minimum, with a $20 delivery fee waived for orders of $75 or more.
Ordering Process & Transparency
Users report very limited feedback on actual delivery timelines. One reviewer criticized the lack of any time estimates during the process or upon confirmation that the system was down. While Curaleaf’s system enables online ordering, customers seem to get little insight into when the order will arrive or confirmation updates if problems occur.
Reliability & Accuracy
Multiple Yelp reviewers delivered strongly negative feedback:
- One customer said they waited over 45 minutes, only to learn the system was down, and noted unprofessional conduct from staff members.
- Another wrote that they received the wrong product, in some cases expired stock, and complaints that staff failed to meter correctly (“did not max me out”) on requested dosage or quantity.
These issues suggest shortcomings in product accuracy and inventory control when fulfilling delivery orders.
Product Quality
While direct delivery reviews on product are scarce, in‑store feedback indicates occasional quality issues. A Leafly reviewer noted dry flower—though they attributed this possibly to sale pricing—but otherwise a generally positive experience in-store. Still, for delivery, no consistent feedback suggests high or low product quality; the primary issues seem tied to errors and fulfillment rather than product contents.
Communication & Customer Support
In one review, staff failed to provide any delivery ETA; the user only found out the system was down after a long wait—no proactive alert was issued. Another Yelp user shared that communication around product mistakes was lacking, and there was no compensation mentioned beyond complaints.
On a minor positive note, one Yelp reviewer (July 2025) did share a workaround contact:
“text the manager directly 541 9319106 for immediate response and delivery 24/7.” That suggests there may be informal or ad‑hoc customer support escalation via text outside the standard system.
Comparison to Other Miami Deliveries
When compared to alternatives in Miami:
- Curaleaf requires a $50 minimum and charges a $20 fee (free over $75).
- Trulieve charges $15 per delivery, and Free delivery is available under different conditions.
- The Flowery and GoldFlower offer free delivery or lower thresholds.
So Curaleaf is average to slightly high in cost relative to competitors, and the reported service issues suggest delivery reliability may lag behind some rivals.
Pros vs. Cons
Pros
- State‑wide infrastructure, backed by Curaleaf’s large operational presence.
- Clearly defined fee structure and delivery thresholds.
- Occasional workaround: text manager for quicker service or escalation.
Cons
- Reports of system outages causing long wait times without advance notice.
- Wrong or expired products, and dosage/quantity mistakes.
- Poor communication—no delivery ETA, no confirmation when issues arise.
- Inconsistent product quality feedback (e.g. dry flower) even in store.
- Fees are mid‑range but not best value versus other providers.
Summary & Recommendation
Overall, the Curaleaf Miami South Beach delivery service exhibits notable operational weaknesses—particularly around communication breakdowns, delivery reliability, order accuracy, and occasional issues with expired stock. The cost structure (minimums and delivery fees) places it in the mid‑tier bracket compared with more customer-friendly services like The Flowery or GoldFlower.
If you’re looking for a more reliable, higher‑value delivery experience in Miami Beach, it may be worth exploring competitors who offer fully tracked delivery, free or lower‑fee service, and stronger reviews for consistency. However, if you are already a Curaleaf patient and value their product lineup, be sure to order well in advance, confirm your order by text if needed, and consider texting the local manager number for more responsive handling.